Support
Need help with Zapper? You’re in the right place.
Troubleshooting
My TV isn’t showing up in the app
- Make sure your iPhone and Samsung TV are on the same Wi-Fi network.
- Check that your TV is powered on (not just in standby).
- Try entering your TV’s IP address manually — you can find it in your TV’s Settings → General → Network → Network Status.
I paired, but the remote buttons don’t work
- Try disconnecting and re-pairing from the app’s discovery screen.
- Confirm the TV accepted the pairing request — you should see an “Allow” prompt on the TV screen.
- Some TVs require you to allow the connection within a few seconds.
Wake-on-LAN isn’t turning on my TV
- WoL must be enabled in your TV settings (usually under Settings → General → Network → Expert Settings → Power On with Mobile).
- Your iPhone must be on the same network as the TV.
- Some routers block Wake-on-LAN packets — check your router settings if the TV doesn’t respond.
The app says “Disconnected” or “TV is offline”
- Verify the TV is on and reachable on your network.
- Try closing and reopening Zapper.
- If you recently changed Wi-Fi networks, make sure both devices are on the same one.
Compatible TVs
Zapper works with compatible Samsung TVs that use the Tizen platform and expose Samsung’s SmartTV WebSocket API. Compatibility can vary by model, region, firmware, and network configuration; older non-Tizen models are not supported.
Contact
For questions, bug reports, or feedback:
📧 support@commerce-infrastructure.com
We’ll do our best to respond within a few business days.
Privacy
Zapper does not require an account. See our Privacy Policy for the current data-handling details.