Support

If something isn't working right, we want to hear about it.

Get help

Report a bug or request a feature: GitHub Issues
Include: device model, iOS/iPadOS version, Flatbed version, and steps to reproduce.

Common Questions

I can't start scanning

Flatbed needs camera access to scan documents.

Open Settings → Privacy & Security → Camera
Enable camera access for Flatbed

If scanning still doesn't start, please open a GitHub issue with your device model, iOS version, and what you see on screen.

My purchase or restore didn't work

Make sure your device is signed into the Apple ID used for the purchase.
Try again on a stable network connection.
If restore still fails, open a GitHub issue with whether this was a new purchase or a restore attempt.

Does Flatbed upload my scans?

No. Scanning and OCR happen entirely on-device using Apple frameworks. Your documents stay on your device unless you explicitly share or export them. If iCloud sync is enabled, documents sync through your private iCloud account — we have no access to that data.

Why does Flatbed need camera access?

Camera access is required to scan paper documents. Flatbed uses Apple's document scanner.

How do I make a searchable PDF?

After scanning, Flatbed runs OCR and embeds recognized text so your PDF becomes searchable.

My OCR text looks wrong

Try scanning in brighter light and avoid shadows.
Hold the camera steady and keep the page flat.
For small text, move closer so letters fill more of the frame.

How do I export or share?

Open a document and use the Share action to export the PDF or share it to another app like Files or Mail.

Privacy

Read the Privacy Policy.